: Communicating with Emotional Intelligence (EQ) and Effective Conflict Resolution

NSA Course

  • Description

Emotional Intelligence (EQ) is the ability to understand and manage our own emotions and the emotions of others around.  With this skill, we are able to communicate with people and situations more productively - so as to live life to our maximum satisfaction.

 

In this programme, the knowledge of EQ skills is complemented with the basics of Transactional Analysis (TA)  – a concept which helps us understand why we behave the way we do and why others behave the way they do.

 

The focus of the Workshop will be on the productive skills necessary to connect and engage with people in our personal lives – with family, friends or colleagues.

 

Learning Outcomes               

At the end of the course, you will be able to:

  • Identify the factors that make up EQ of person
  • Explain and identify the basic ego states of a person in TA
  • Identify and demonstrate communication skills in using productive ego states
  • Identify, demonstrate and apply empathetic communication
  • Apply strengths of the different styles of conflict management

Course Facilitator

Dr John Tan

Registration

Course Details

NSA Subsidised Price (inclusive of GST):

$34.02

Non-Subsidised Price (inclusive of GST):

$134.82

Date & Time Available:

Please refer to registration for available date and time

Location:

Peninsula Plaza Level 6 #06-33

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