In this course Learners will learn to:
(1) Understand and identify own role in contributing to the organisation's vision, mission and values.
(2) Demonstrate service delivery in accordance with the organisation's vision, mission, and values.
(3) Monitor own performance to ensure consistency with the organisation's vision, mission and value.
Additionally, this leadership course helps Learners:
- to provide consistent service delivery while being supported by new staff or volunteers, being aligned and aware of organisation's vision.
- to apply industry service excellence practices to strengthen service delivery of organisation.