M036E : Psychological First Aid (PFA)

NSA Course

  • Description

This programme is designed to orientate managers, team leaders/members, HR personnel, frontline staff etc - to offer psychological first aid (PFA) to people following a crisis event. It is to build the capacity of helpers in crisis and post-crisis situations. PFA involves humane, supportive and practical assistance for people who are distressed, in ways that respect their dignity, culture and abilities. The programme provides opportunities for participants to develop and practise PFA skills.

A key learning objective is for participants to understand the boundaries of the support they can provide and when to refer people for more specialized assistance.

Psychological First Aid (PFA) is an approach first started by World Health Organisation (WHO) and is currently used world-wide. FRCS has been granted permission by World Health Organisation (WHO) to use the training content and materials. The FRCS materials are customized and adapted for local context and use.

Source: World Health Organization, War Trauma Foundation and World Vision International (2013). Psychological first aid: Facilitator’s manual for orienting field workers. WHO: Geneva.Learning.

Learning Outcome
At the end of the course, participants should be able to:
  • approach a crisis or post crisis situation safely, for themselves and others;
  • say and do the most supportive things for distressed people; and
  • NOT cause further harm by their actions.

*Kindly be informed that this course will be conducted online>

Course Facilitator

WONG Lai Chun

MSc, BA, DIP TM, Cert Counselling


Lai Chun’s extensive experience included both the corporate sectors, as well as in the Social Service sectors, training all levels of staff members from various industries (government organizations & MNCs in property, hospitality, retail, financial sectors, telcos, educational institutions etc). She has more than 20 years’ experience in local, as well as international training and consultancy work.


Trained in Social Work, Lai Chun also has a total of 11 years in the Social Service sectors providing suicide prevention/crisis work, family and children welfare services.


Lai Chun’s corporate training experience included training and consultancy work in the areas of service and culture-building in many public and international MNCs in South East Asia, North & South Asia, Middle East, Australia and Europe.


In 2019, Lai Chun authored a book – ‘Do I matter’ which focuses on the importance of self-esteem in being a ‘resilient’ shield to help us weather any life storms and maintaining our well-being.


Lai Chun also speaks at international conferences and company-wide events, as well as on radio and TV programmes.


For more than 20 years, Lai Chun taught a Module on ‘Interpersonal Skills’ for students of National University of Singapore (NUS) and just as any other programmes she facilitates, she received commendations for excellent teaching and facilitation from NUS.


Lai Chun has a Masters of Science in Training (University of Leicester), Bachelor of Arts in Social Sciences (National University of Singapore), Diploma in Training and Development Management (With Certificate of Commendation) (Singapore Institute of Management) (Institute of Personnel Development, UK), as well as a Certificate in Counselling (CTP) (Counselling and Care Centre, Singapore).


She has also received training from the Western Pacific Association of Transactional Analysis and the International Transactional Analysis Association.  She is also a Certified Behavioural Consultant from the Institute of Motivational Living Inc (USA), Certified Life Coach from American Union of NLP, as well as a Certified Trainer in ASIST (Applied Suicide Intervention Skills Training).


Course Details

NSA Subsidised Price (inclusive of GST):


Non-Subsidised Price (inclusive of GST):


Date & Time Available:

Please refer to registration for available date and time


7 Hours


Peninsula Plaza Level 6 #06-33